Professional Summary
Senior leader with 15+ years driving digital transformation at the intersection of product, strategy, and experience. Expert in aligning business goals with scalable technology solutions, AI/ML integration, and data-driven design. Proven track record of leading cross-functional teams, developing future-ready systems, and optimizing end-to-end journeys to fuel growth. Operates as a strategic advisor to C-suite leaders, with a focus on innovation, operational efficiency, and customer-centric outcomes.
Strategic Vision & Innovation
How I shape product direction and uncover growth opportunities.
- Product & Technology Strategy
- Business Transformation
- Digital Innovation
- Enterprise Design Systems
Data, Systems & Scalable Execution
The operational core behind velocity, alignment, and measurable results.
- AI/ML & Analytics Enablement
- OKRs & KPI Alignment
- Scalable UX Frameworks
- Agile Delivery
Leadership, Collaboration & Influence
What I bring to every team, every room, every mission.
- C-Suite Stakeholder Engagement
- Team Leadership & Coaching
- Cross-Functional Collaboration
- Strategic Roadmapping
Experience
Head of Design & User Experience
Nov 2024 – Present | Predictive Fitness
- Reimagined onboarding to reduce steps from 23 to 5, leading to a 275% increase in user activation and measurable product-led growth.
- Directed company-wide brand and platform transformation, amplifying market positioning through digital innovation.
- Spearheaded scalable UX systems and digital architecture tied to KPI outcomes, enabling faster time-to-market.
- Partnered with engineering and product teams to align feature roadmaps with strategic business objectives.
Director of User Experience
Oct 2021 – Jul 2024 | Webgility
- Led product and experience strategy across SaaS platforms, turning complex user challenges into simplified workflows.
- Drove activation and onboarding improvements through data analytics and iterative optimization (activation: 15% to 23%).
- Integrated AI-powered tools to enhance user insight, automation, and personalized UX.
- Built a design system that accelerated feature delivery and ensured cross-product consistency.
Senior Manager UX Strategy (Human Factors)
Jul 2020 – Oct 2021 | Verizon
- Directed UX across digital platforms supporting 5G Edge and AWS—translating advanced tech into user-ready solutions.
- Partnered with enterprise tech and product teams to build unified frameworks and drive adoption.
- Created scalable UX and testing systems that supported enterprise initiatives and reduced friction at key touchpoints.
Jeremy and his team continue to help us drive one of our top priorities— enhancing the user experience as we work toward taking feedback from customers, sales and best practices. He developed a high performing team that helped the product management teams deliver experiences, in line with our brand and customer expectations.
Steve Szabo
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Vice President, Wireless, IoT & Partnerships @ Verizon
Senior Manager UX Strategy (IoT and Wireless)
Apr 2019 – Jul 2020 | Verizon
- Oversaw product experience for IoT ecosystems, leading integration of smart tech and consumer platforms.
- Developed design operations and research practices to accelerate learning and iteration.
- Implemented a unified design system that improved developer efficiency and reduced design debt.
His contributions are always of high quality, as his personal brand has incredibly high standards, but his input is not just polished—he also is concerned about the bottom line.
Erich Trautman
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Chief of Staff & Director, Global Products & Solutions @ Verizon
Manager UX Strategy (IoT Product)
Oct 2015 – Apr 2019 | Verizon
- Led strategy for digital transformation in the IoT space, collaborating across teams to shape scalable solutions.
- Streamlined UX from concept through execution, optimizing delivery pipelines and user adoption.
Designed for Impact. Delivered with Velocity.
From systems to screens, a fast-moving look at the work my team brought to life.
Creative Director / UX & Product Consultant – Various Roles
- Manager, Creative Services | Aug 2011 – Oct 2015 | FTS International
- Creative Director | Apr 2010 – Jul 2011 | Janimation Studios
- Creative Director | Mar 2007 – Apr 2010 | Ariamedia / Midago
- Art Director | Nov 2006 – Mar 2007 | The Hondo Group
- Interactive Designer | Nov 2004 – Nov 2006 | Adknowledge
- Graphic Designer | Apr 2003 – Nov 2004 | Curry Printing
Areas of expertise
Strategic Leadership
- Digital Experience Strategy
- Business Transformation & Growth
- Customer Journey Optimization
- Cross-Functional Team Leadership
UX & Product Strategy
- User-Centered Design
- Design Systems Development
- Information Architecture
- Interaction & Visual Design
Data-Driven Decision Making
- Results-Driven Design Leadership
- OKR & KPI Definition & Tracking
- Data-Informed UX Strategy
- Metrics-Driven Product Optimization
- Power BI & Experience Analytics
Technology & Tools
- AI/ML Integration in UX
- Personalization Techniques
- Agile Methodologies & Delivery
- Figma, Adobe Creative Suite
- Jira, Asana, Miro
Collaboration & Influence
- Stakeholder Alignment & Executive Reporting
- Mentoring & Coaching Product & Design Teams
- Effective Cross-Org Communication
- Leading Change in Complex Environments
Verizon Mobile Edge Computing | Factory of the Future
Oversaw the creation of a high-impact, visually immersive video to evangelize mobile edge compute technology—spotlighting its power to enable real-time data processing, minimize network congestion, and elevate user experience. Designed to engage executives, product leaders, sales teams, and customers, the piece features cinematic 3D renderings, dynamic motion graphics, and an original score.